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At RMSTATOR we sell great products. And great products need to generate great customer satisfaction.This is why we offer RMSTATOR Service+ to all of our customers, one of the best customer satisfaction programs of the industry RMSTATOR Service+has only one rule:

 Always keep the customer satisfied 

 

Defective products submitted

before 30 days following buying date

Completely free replacement or refund of any defective RMSTATOR products. If it's our fault, we will take care of it, no questions asked.

Product return submitted

before 30 days following buying date

Replacement or refund of any unopened, unused RMSTATOR products. You only pay for the shipping of the product. If it’s ordered by error, we will take care of it, no questions asked.

between 31 days and 1 year following buying date

Free replacement of any defective RMSTATOR product. You only pay for the shipping of the product. If it’s our fault, we will take care of it, no questions asked.

between 31 days and 1 year following buying date

Replacement of any unopened, unused RMSTATOR products. You pay for the shipping of the product and 20% restocking fee. If it's ordered by error, we will take care of it, no questions asked.

 

Conditions to be eligible to RMSTATOR Service+

  • You must submit your warranty / return case to RMSTATOR BEFORE sending your part to us. Upon the receipt of your request we will:

  • Ask for a picture of the defective product

  • If unavailable, we will send you an authorization number for you to return the defective part

  • Evaluate the part and establish the cause of the defect

  • Apply appropriate rule of RMSTATOR Service+

 

  • The provided return authorization number must be clearly shown on the return box. If not, the return will be refused and the part sent back to you.

  • The return authorization number is valid for 20 days.

  • The warranty will be void if the part shows signs of misapplication, rough handling, mistreatment, gear tooth failure or any other alterations.

  • A $50 fee will apply if returns or warranties are sent to RMSTATOR by Collect shipping.

  • To be eligible to an unpaid replacement, you must prove that the part is defective. Without proof, the replacement part will be charged. If the returned part is defective, you will be refunded.

  • We will test the returned part for defect. If it is not deemed as faulty, the part will be shipped back to the sender and will be charged the $25 testing fee.

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Need help? Have a question?
Send a message or call us 1-877-838-1399 / Open 8AM-5PM EST Mon-Thu & 8AM-4PM EST Fri